Althara Frequently Asked Questions
Everything you need to know about our smart home essentials
What types of smart devices does Althara offer?
Althara provides a range of AI-enabled devices essential for daily living such as robotic vacuum cleaners, intelligent air conditioning units, automated cat water fountains, and other home automation solutions designed for efficiency and convenience.
How can I place an order?
We offer a diverse range of essential AI-powered devices for everyday living. From self-navigating robotic vacuums and climate-adaptive air conditioners to smart pet water fountains and automated lighting systems, each product is handpicked to bring convenience and efficiency to your home.
How do I track my order on Althara?
Once your order is confirmed, you’ll receive a shipment notification via email with a tracking number. Use that number on our courier partner’s site to see real-time delivery updates.
Can I install the smart air conditioner myself?
Yes. Each unit comes with a detailed installation guide and remote commissioning through the Althara mobile app. For additional support, our technicians are available by phone.
Do your devices support local power standards?
All Althara devices sold in Qatar conform to local voltage and power specifications. No external adapters are required for installation.
Where can I get technical support?
You can reach our technical support team at +97491331744 or visit our service center at Sheraton Grand Doha Resort & Convention Hotel, West Bay Tourist Area, Corniche Street, Doha, Qatar. We aim to assist promptly.
How do I monitor my cat’s smart water fountain remotely?
Install the Althara app from your device’s app store, pair the fountain via Bluetooth or Wi-Fi, and receive live hydration stats, water quality alerts and refill reminders.
Are replacement parts available locally?
Yes. Genuine spare parts and consumables for all Althara devices are stocked at our Doha facility for quick access and minimal downtime.